Privacy Notice
Last updated May 23, 2026
This Privacy Notice for Web AI LLC, doing business as ExpertStack ("we," "us," or "our"), describes how and why we might access, collect, store, use, and/or share ("process") your personal information when you use our services ("Services"), including when you:
- Visit our website at https://expertstack.app, or any website of ours that links to this Privacy Notice.
- Use ExpertStack account, marketplace, booking, messaging, payment, expert profile, and consulting session features.
- Engage with us in other related ways, including any support, privacy, sales, or marketplace communications.
Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services.
Summary of Key Points
This summary provides key points from our Privacy Notice, but you can find out more details about any of these topics by clicking the link following each key point or by using our table of contents below to find the section you are looking for.
What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use. Learn more about personal information you disclose to us.
Do we process any sensitive personal information? We do not ask users to submit sensitive information to use ExpertStack, and users should avoid sharing production secrets, regulated data, or highly sensitive materials unless separate safeguards and agreements are in place.
Do we collect any information from third parties? We may collect information from authentication providers, payment processors, public profile sources, and other outside sources needed to operate the marketplace. Learn more about information collected from other sources.
How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so. Learn more about how we process your information.
In what situations and with which parties do we share personal information? We may share information in specific situations and with specific third parties. Learn more about when and with whom we share your personal information.
What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information. Learn more about your privacy rights.
How do you exercise your rights? The easiest way to exercise your rights is by submitting a data subject access request, or by contacting us. We will consider and act upon any request in accordance with applicable data protection laws.
Want to learn more about what we do with any information we collect? Review the Privacy Notice in full.
1. What Information Do We Collect?
Personal information you disclose to us
In Short: We collect personal information that you provide to us.
We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.
Sensitive Information. We do not process sensitive information.
Payment data. Payments are processed by our payment processor. ExpertStack does not store full payment card numbers. The payment processor may collect and process payment details, billing information, fraud-prevention information, and transaction records according to its own terms and privacy policy.
Booking notes and session materials. Clients may provide booking notes, technical context, code snippets, screenshots, logs, links, or other materials to help Experts prepare for and deliver sessions. These materials may be visible to the Expert selected for the booking and to ExpertStack personnel or service providers where necessary to operate, secure, support, moderate, or improve the Services.
Expert application data. If you apply to become an Expert, we may collect application information such as your name, contact details, professional background, skills, portfolio links, identity or eligibility information, availability, and payout-related information. We may retain Expert application information to evaluate applications, operate the Expert program, prevent fraud or abuse, comply with law, and maintain business records, including when an application is rejected.
All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.
Information automatically collected
In Short: Some information - such as your Internet Protocol (IP) address and/or browser and device characteristics - is collected automatically when you visit our Services.
We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.
Like many businesses, we also collect information through cookies and similar technologies.
2. How Do We Process Your Information?
In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.
We process your personal information for a variety of reasons, depending on how you interact with our Services, including:
- To facilitate account creation and authentication and otherwise manage user accounts.
- To provide, improve, and administer our Services.
- To communicate with you, including responding to support, privacy, and marketplace inquiries.
- To fulfill and manage bookings, payments, expert marketplace workflows, and related account services.
- For security and fraud prevention.
- To support, moderate, and improve marketplace safety, sessions, messaging, and dispute workflows.
- To comply with law.
- For other purposes with your consent.
6. Is Your Information Transferred Internationally?
In Short: We may transfer, store, and process your information in countries other than your own.
We host and process service data in the United States. Regardless of your location, please be aware that your information may be transferred to, stored by, and processed by us in our facilities and in the facilities of the third parties with whom we may share your personal information (see "WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?" above), including facilities in the United States and other countries.
If you are a resident in the European Economic Area (EEA), United Kingdom (UK), or Switzerland, then these countries may not necessarily have data protection laws or other similar laws as comprehensive as those in your country. However, we will take all necessary measures to protect your personal information in accordance with this Privacy Notice and applicable law.
7. How Long Do We Keep Your Information?
In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this Privacy Notice unless otherwise required by law.
We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Notice, unless a longer retention period is required or permitted by law.
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible, then we will securely store your personal information and isolate it from any further processing until deletion is possible.
8. Do We Collect Information From Minors?
In Short: The Services are intended only for adults 18 and older.
We do not knowingly collect, solicit, or permit account registration from anyone under 18. The Services are intended only for adults 18 and older. If we learn that a user under 18 has created an account or used the Services, we may deactivate the account, cancel pending sessions, restrict communications, and delete or limit personal information as required by law.
9. What Are Your Privacy Rights?
In Short: You may review, change, or terminate your account at any time, depending on your country, province, or state of residence.
Withdrawing your consent: If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided in the section "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?" below.
However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.
Account Information
If you would at any time like to review or change the information in your account or terminate your account, you can:
- Log in to your account settings and update your user account.
- Contact us using the contact information provided.
- Submit a data subject access request at https://expertstack.app/privacy-request.
Upon your request to terminate your account, we will deactivate or delete your account and information from active systems where required. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms and/or comply with applicable legal requirements.
10. Controls for Do-Not-Track Features
Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this Privacy Notice.
11. Do We Make Updates to This Notice?
In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.
We may update this Privacy Notice from time to time. The updated version will be indicated by an updated "Revised" date at the top of this Privacy Notice. If we make material changes to this Privacy Notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Notice frequently to be informed of how we are protecting your information.
12. How Can You Contact Us About This Notice?
If you have questions or comments about this notice, you may contact us by email at privacy@expertstack.app or support@expertstack.app, or by post at:
Web AI LLC
5306 Six Forks Rd Ste 107 PMB1069
Raleigh, NC 27609
United States
13. How Can You Review, Update, or Delete the Data We Collect From You?
Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law. To request to review, update, or delete your personal information, please fill out and submit a data subject access request.
5. How Do We Handle Your Social Logins?
In Short: If you choose to register or log in using a supported authentication provider, we may receive basic account information.
If you choose to sign in using Google, GitHub, or another supported authentication provider, we may receive basic account information such as your name, email address, profile image, provider account ID, and authentication status. We do not intentionally access your address book, contacts list, private repositories, friend lists, or social graph unless a specific product feature clearly asks for that access and you authorize it.
We will use the information we receive only for the purposes that are described in this Privacy Notice or that are otherwise made clear to you on the relevant Services. Please note that we do not control, and are not responsible for, other uses of your personal information by your third-party social media provider. We recommend that you review their privacy notice to understand how they collect, use, and share your personal information, and how you can set your privacy preferences on their sites and apps.